Legal Policies
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1. Privacy Policy
Gridlock Arms and Outdoor (Pty) Ltd
Effective Date: 19 November 2025
1. Introduction
This Privacy Policy explains how Gridlock Arms and Outdoor (Pty) Ltd (“Gridlock Outdoor”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and all applicable South African laws.
By accessing or using our website at https://gridlockarmsandoutdoor.co.za, creating an account, or purchasing goods from us, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
2. Responsible Party Information
Responsible Party: Gridlock Arms and Outdoor (Pty) Ltd
Registration number: 2022/856370/07
Trading name: Gridlock Outdoor
Physical address: 19 Petrel Street, Elspark, Germiston, Gauteng, 1418
Postal address: 19 Petrel Street, Elspark, Germiston, Gauteng, 1418
Email: info@gridlockarmsandoutdoor.co.za
Telephone: +27 83 266 8339
3. Personal Information We Collect
We may collect, store, and process the following categories of personal information:
3.1 Information Provided Directly by You
- Full name and surname
- Contact details (email address, telephone number)
- Physical and delivery address
- Account registration information
- Order information and purchase history
- Proof of payment for manual EFTs
- Age declaration (18+ checkbox)
- Any correspondence or communications submitted to us
3.2 Information Collected Automatically
- IP address
- Device information
- Browser type and version
- Cookies, tracking pixels, and similar technologies
- Website usage data and analytics
3.3 Information Received from Third Parties
- Payment confirmation from PayFast, Payflex, Ozow
- Delivery information from courier partners
- Analytics and advertising data from Google Analytics
We do not collect or store credit/debit card details; all such information is processed securely by our payment gateway partners.
4. Purposes for Processing Personal Information
We process personal information for the following lawful and legitimate purposes:
- Account creation and user verification
- Processing and fulfilling orders
- Delivering products to customers
- Customer communication and support
- Providing invoices, receipts, and transaction records
- Compliance with legal obligations and record-keeping
- Operating, maintaining, and improving our website
- Analytics and service enhancement (Google Analytics)
- Direct marketing, promotions, and newsletters (with opt-out)
- Fraud prevention, security, and risk management
Processing is conducted in accordance with POPIA’s justification grounds, including consent, contractual necessity, legal compliance, and legitimate interests.
5. Lawful Basis for Processing
We rely on one or more of the following POPIA lawful grounds:
- Consent — e.g., newsletter subscription
- Performance of a contract — fulfilling an online order
- Legal obligation — accounting and regulatory compliance
- Legitimate interest — fraud prevention, security, customer service
6. Disclosure of Personal Information
We may share personal information solely as necessary with the following third parties:
6.1 Payment Gateways
- PayFast
- Payflex
- Ozow
- Electronic Bank Transfer (EFT)
6.2 Courier & Logistics Operators
- The Courier Guy / PUDO
- Fastway
- RAM
- Dawn Wing
6.3 IT, Hosting & Technology Providers
- Afrihost (website hosting)
- Mailchimp (email marketing)
- SMTP servers
- Google Analytics
6.4 Legal & Regulatory Authorities
Where required by law, regulation, or lawful request.
We do not sell or provide personal information to third parties for unrelated marketing purposes.
7. Cross-Border Transfers
Certain third-party service providers (such as Mailchimp or Google Analytics) may process information outside the Republic of South Africa.
Where applicable, such transfers occur only where:
- The receiving country has adequate data protection laws, or
- Binding agreements are in place, ensuring compliance with POPIA.
8. Security Safeguards
We implement reasonable and appropriate technical and organisational measures to protect personal information, including:
- SSL encryption
- Secure servers and firewalls
- Strict access control
- Regular system monitoring
- Staff confidentiality undertakings
- Secure data retention and disposal practices
While we take all reasonable precautions, no method of transmission over the Internet is completely secure.
9. Data Retention
We retain personal information only as long as necessary to:
- Fulfil the purposes for which it was collected
- Provide services to customers
- Meet legal and regulatory requirements
- Resolve disputes and enforce agreements
Once retention is no longer required, information will be securely destroyed or anonymised.
10. Data Subject Rights
In accordance with POPIA, data subjects have the right to:
- Access their personal information
- Request correction or deletion
- Object to the processing of personal information
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Regulator
Requests may be submitted to the Information Officer via email.
11. Direct Marketing
We may send marketing communications to customers who have:
- Created an online account
- Opted in to receive newsletters or promotions
- Made a purchase and not opted out
Customers may opt out at any time using the unsubscribe link or contacting us.
12. Cookies and Tracking Technologies
Our website uses cookies and similar technologies for:
- Session management
- Shopping cart functionality
- Analytics and performance tracking
- Personalised user experience
Users may modify cookie preferences via browser settings, but certain website functions may be impacted.
13. Minimum Age Requirement
Our services and products are available only to individuals who are 18 years or older.
Users must confirm their age upon account creation.
14. Links to Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for the content, privacy practices, or security of such third-party platforms.
15. Changes to This Privacy Policy
We reserve the right to amend or update this Privacy Policy at any time.
All changes will take effect once published on our website. Continued use of the website constitutes acceptance of the updated policy.
16. Contact Information
General privacy inquiries may be directed to:
Email: info@gridlockarmsandoutdoor.co.za
Telephone: +27 83 266 8339
17. Information Officer
In accordance with POPIA, the following individual has been appointed as the Information Officer:
Information Officer: Dewan den Haan
Email: dewan@gridlockarmsandoutdoor.co.za
Telephone: +27 83 266 8339
The Information Officer oversees POPIA compliance, manages data subject requests, maintains internal processes, and liaises with the Information Regulator where necessary.
2. Terms & Conditions of Website Use and Online Sales
Gridlock Arms and Outdoor (Pty) Ltd
Effective Date: 19 November 2025
1. Definitions
In these Terms and Conditions (“Terms”), unless the context indicates otherwise, the following definitions apply:
- “Gridlock Outdoor”, “we”, “us”, “our” refer to Gridlock Arms and Outdoor (Pty) Ltd, registration number 2022/856370/07.
- “Website” means https://gridlockarmsandoutdoor.co.za and any associated pages.
- “User”, “you”, “your” refer to any person accessing, browsing, or using the Website.
- “Customer” refers to any User who purchases goods from us.
- “Goods” or “Products” refer to any items offered for sale by Gridlock Outdoor.
- “Business Days” mean Monday to Friday, excluding public holidays.
- “Courier” refers to any third-party delivery provider contracted by us.
2. Application of These Terms
These Terms govern:
- Use of the Website;
- Registration of a User account;
- Browsing, ordering, purchasing, and delivery of Goods;
- All interactions between Gridlock Outdoor and Users.
By accessing the Website or placing an order, you agree to be bound by these Terms.
If you do not agree, you must discontinue use of the Website immediately.
3. Business Information (ECT Act Compliance)
In compliance with section 43 of the Electronic Communications and Transactions Act 25 of 2002, the following information is disclosed:
Registered name: Gridlock Arms and Outdoor (Pty) Ltd
Trading name: Gridlock Outdoor
Registration number: 2022/856370/07
Business type: Private Company
Non-VAT Vendor
Physical Address: 19 Petrel Street, Elspark, Germiston, Gauteng, 1418
Email: info@gridlockarmsandoutdoor.co.za
Telephone: +27 83 266 8339
4. Eligibility and Age Restriction
The Website and Products are available only to individuals who are 18 years or older.
Users must confirm their age via an 18+ declaration checkbox during account creation.
We reserve the right to request proof of age where necessary.
5. Account Registration
To purchase Goods, Users must create an account by providing accurate and complete information.
Users are responsible for:
- Maintaining the confidentiality of login details.
- Restricting access to their account.
- Ensuring all information is true, correct, and updated.
We may suspend or terminate accounts that violate these Terms.
6. Permitted Use of the Website
Users may only use the Website to:
- Browse products.
- Place legitimate orders.
- Access account information.
Users may not:
- Use the Website for unlawful purposes.
- Interfere with security or functionality.
- Copy, reverse engineer, or misuse content;
- Use automated tools to scrape data.
- Upload malicious software.
Violation may result in termination of access and possible legal action.
7. Product Information, Availability & Pricing
We take reasonable steps to ensure that:
- Product descriptions are accurate.
- Prices are correct.
- Stock levels are updated.
However, we reserve the right to:
- Correct any errors.
- Update product details.
- Modify prices without notice.
All prices are in South African Rand (ZAR) and are VAT-inclusive if VAT becomes applicable in future.
A displayed price error that is clearly incorrect may result in order cancellation and a full refund.
8. Ordering, Payment & Contract Formation
8.1 Placing an Order
When you place an order, you are making an offer to purchase Goods.
We reserve the right to accept or decline any order.
8.2 Payment Methods
Accepted payment methods include:
- PayFast
- Payflex
- Ozow
- Manual Electronic Funds Transfer (EFT)
8.3 EFT Orders
Orders placed via manual EFT are processed only once payment clears in our account.
Proof of payment alone does not constitute acceptance.
8.4 Contract Formation
A binding contract is formed only when:
- We receive full payment, and
- We dispatch the Goods, or
- We send written confirmation of acceptance.
9. International Orders
We do not offer automated international checkout.
International customers must contact us via email for:
- Availability
- Manual quotations
- Courier arrangements
- Customs requirements
We reserve the right to decline international orders at our discretion.
10. Delivery
10.1 Delivery Providers
We use the following couriers:
- The Courier Guy / PUDO
- Fastway
- RAM
- Dawn Wing
Delivery is subject to courier availability, operational constraints, and geographic limitations.
10.2 Delivery Timeframes
Estimated delivery times:
- 2–5 Business Days for major metropolitan areas
- 3–7 Business Days for outlying or remote areas
Delays may occur due to:
- Courier issues
- High order volumes
- Circumstances beyond our control
10.3 Risk & Ownership
- Risk passes to the Customer upon delivery to the provided address.
- Ownership passes only when full payment is received.
11. Returns, Refunds & Exchanges
11.1 Return Window
Customers may return eligible Goods within 7 days of receiving the order.
Returns outside this period will not be accepted unless required by law.
11.2 Conditions for Returns
Eligible Goods must be:
- Unused
- In original condition
- In original packaging
- Accompanied by proof of purchase
11.3 Non-Returnable Goods
The following Goods cannot be returned:
- Perishable goods
- Gift cards
- Downloadable products
- Intimate/sanitary products
- Hazardous materials
- Flammable liquids/gases
- Personal care items
- Any opened product that cannot be safely or hygienically resold
- Optics, electronics, and high-value gear that have been opened but are not defective
11.4 Unwanted Items
Return courier fees for unwanted items are payable by the Customer.
11.5 Defective Goods
If a product is defective:
- We cover the return shipping cost.
- We will assess the product.
- Remedies include repair, replacement, or refund in accordance with the Consumer Protection Act.
11.6 Exchanges
Exchanges are provided only for defective or damaged Goods.
11.7 Gifts
Gift return rules apply as described in your existing policy.
12. Warranty
We handle warranty claims on behalf of the customer, in accordance with manufacturer’s terms.
The warranty process may require:
- Inspection by us or the manufacturer
- Supplier authorisation
- Diagnostic testing
No extended or additional warranties are offered.
13. Use-at-Your-Own-Risk Clause
The use of outdoor, hunting, tactical, edged, or high-risk equipment carries inherent danger.
By purchasing such Goods, the Customer acknowledges and agrees that:
- All products must be used safely, responsibly, and lawfully.
- Gridlock Outdoor cannot be held liable for injury, harm, loss, damage, or death arising from misuse, negligence, improper handling, or unsafe operation.
- Customers assume full responsibility for the manner in which Goods are used.
This clause applies to all high-risk items.
14. Firearm-Related Compliance Disclaimer
Although Gridlock Outdoor does not currently sell firearms, ammunition, or regulated components, we supply accessories that may relate to lawful firearm ownership.
Customers acknowledge that:
- The use of firearm accessories requires lawful firearm possession.
- It remains the Customer’s responsibility to comply with the Firearms Control Act and all licensing requirements.
- Nothing on this Website constitutes legal advice.
15. Intellectual Property
All photographs, logos, text, graphics, product descriptions, and Website content are the property of Gridlock Outdoor and may not be:
- Copied
- Reproduced
- Distributed
- Modified
- Used commercially
without written consent.
16. Limitation of Liability
To the fullest extent permitted by law:
- Gridlock Outdoor is not liable for indirect, special, incidental, punitive, or consequential damages;
- Liability for direct damages is limited to the purchase price of the relevant Goods;
- We do not guarantee uninterrupted, secure, or error-free Website access.
Nothing in these Terms excludes liability for gross negligence or conduct prohibited under the Consumer Protection Act.
17. Privacy and POPIA Compliance
Processing of personal information is governed by our Privacy Policy, which forms an integral part of these Terms.
By using the Website, Users consent to the processing of personal information as described therein.
18. Security
We employ reasonable measures to protect Website integrity, but cannot guarantee absolute security due to the nature of electronic communication.
Users must take care to protect their accounts and devices.
19. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of South Africa.
Any dispute will be resolved by:
- The courts of South Africa, or
- Any tribunal with appropriate jurisdiction.
20. Amendments
Gridlock Outdoor reserves the right to update or amend these Terms at any time without prior notice.
Continued use of the Website constitutes acceptance of the revised Terms.
21. Contact Information
For enquiries relating to these Terms:
Email: info@gridlockarmsandoutdoor.co.za
Telephone: +27 83 266 8339
Physical Address: 19 Petrel Street, Elspark, Germiston, Gauteng, 1418
3. Cookie Notice
Gridlock Arms and Outdoor (Pty) Ltd
Effective Date: 19 November 2025
1. Introduction
This Cookie Notice explains how Gridlock Arms and Outdoor (Pty) Ltd (“Gridlock Outdoor”, “we”, “us”, or “our”) uses cookies and similar technologies on our website at https://gridlockarmsandoutdoor.co.za (“the Website”).
This Notice should be read together with our Privacy Policy, which explains how we process personal information.
By accessing or using the Website, you consent to the use of cookies as described in this Notice.
2. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve user experience, and provide analytical information.
Cookies may be:
- Session Cookies: Temporary, deleted when you close your browser.
- Persistent Cookies: Remain on your device until they expire or are manually deleted.
- First-Party Cookies: Set by our Website.
- Third-Party Cookies: Set by external services (e.g., Google Analytics).
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for basic Website functionality and security.
They enable:
- Page navigation
- Checkout processes
- Secure login
- Cart functionality
- Account management
The Website cannot function properly without these cookies.
3.2 Functional Cookies
These cookies enhance Website performance and user experience, such as:
- Remembering user preferences
- Maintaining session states
- Supporting interactive features
3.3 Performance & Analytics Cookies
We use third-party analytics tools (such as Google Analytics) to understand how users interact with the Website.
These cookies collect information such as:
- Pages visited
- Time spent on each page
- Browser type
- Device type
- Geographic region (non-identifiable)
Google may store data outside South Africa, subject to international data transfer safeguards.
3.4 Advertising and Tracking Cookies
These cookies may be used to:
- Provide personalised content
- Measure marketing effectiveness
- Track conversions from ads
- Support remarketing campaigns
Examples include tracking pixels from social media platforms.
We do not use cookies to collect sensitive personal information.
4. Why We Use Cookies
We use cookies to:
- Ensure the Website functions correctly
- Improve user experience
- Analyse Website traffic and usage patterns
- Facilitate secure checkout and login processes
- Provide a personalised shopping experience
- Support marketing and promotional activities
5. Third-Party Cookies
Third-party service providers may place cookies on the Website, including:
- Google Analytics
- Mailchimp (email tracking pixels for newsletters)
- Tracking scripts used for advertising campaigns
- Embedded social media tools
These providers have their own privacy policies and may process data outside South Africa.
6. Managing and Disabling Cookies
Users may control cookie preferences through:
6.1 Browser Settings
Most browsers allow you to:
- Block cookies
- Delete existing cookies
- Receive alerts when cookies are used
Please note:
Disabling certain cookies may affect Website functionality, including the ability to log in, add items to the cart, or complete purchases.
6.2 Device Settings
Some mobile devices allow additional tracking control options.
6.3 Opt-Out Tools
Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout/
7. Consent
By continuing to browse the Website, you consent to the placement of cookies on your device.
Users who do not wish to accept cookies should adjust their browser settings accordingly or discontinue use of the Website.
8. Changes to This Cookie Notice
We may update this Cookie Notice from time to time.
Updates take effect once published on the Website.
9. Contact Information
For any questions regarding this Cookie Notice, contact:
Email: info@gridlockarmsandoutdoor.co.za
Telephone: +27 83 266 8339
Information Officer: dewan@gridlockarmsandoutdoor.co.za
4. PAIA & POPIA Information Officer Statement
Gridlock Arms and Outdoor (Pty) Ltd
Effective Date: 19 November 2025
1. Introduction
This Information Officer Statement is issued in accordance with:
- The Protection of Personal Information Act 4 of 2013 (POPIA), and
- The Promotion of Access to Information Act 2 of 2000 (PAIA).
This Statement outlines the responsibilities of the appointed Information Officer of Gridlock Arms and Outdoor (Pty) Ltd, and the procedures that apply to personal information management, access requests, and data subject rights.
2. Responsible Party Details
Responsible Party: Gridlock Arms and Outdoor (Pty) Ltd
Trading name: Gridlock Outdoor
Registration number: 2022/856370/07
Physical Address: 19 Petrel Street, Elspark, Germiston, Gauteng, 1418
Postal Address: 19 Petrel Street, Elspark, Germiston, Gauteng, 1418
Email: info@gridlockarmsandoutdoor.co.za
Telephone: +27 83 266 8339
3. Appointment of Information Officer
In terms of section 55 of POPIA, the following person has been appointed as the Information Officer for the Company:
Information Officer: Dewan den Haan
Email: dewan@gridlockarmsandoutdoor.co.za
Telephone: +27 83 266 8339
The Information Officer may designate Deputy Information Officers if required.
4. Duties and Responsibilities of the Information Officer
1. The Information Officer is responsible for:
- Ensuring POPIA Compliance
- Developing and implementing internal policies
- Maintaining adequate security safeguards
- Ensuring lawful processing of personal information
2. Overseeing PAIA Requests
- Facilitating access to records when legally required
- Ensuring compliance with the PAIA Manual (if applicable)
3. Managing Data Subject Requests
- Requests for access, correction, or deletion of personal information
- Objections to processing
- Withdrawal of consent
- Updating personal details
4. Liaison with the Information Regulator
- Submitting reports, breach notifications, and updates
- Acting as the point of contact for regulatory matters
5. Training and Awareness
- Promoting compliance within the business
- Ensuring all staff understand their POPIA obligations
6. Security Incident Response
- Managing and reporting personal information breaches
- Coordinating investigations and remedial steps
5. Personal Information Held by the Company
Gridlock Outdoor processes personal information for purposes including:
- Account registration
- Order processing and delivery
- Customer communication
- Marketing (with consent)
- Record-keeping and regulatory compliance
- Fraud prevention and security
Categories of personal information processed include:
- Identification details
- Contact information
- Delivery addresses
- Order and transaction information
- Website usage analytics
- Device and browser data
A full overview is contained in our Privacy Policy.
6. Access to Information Requests (PAIA)
Information may be requested from Gridlock Outdoor in accordance with PAIA, subject to:
- Submission of a formal request
- Completion of the prescribed PAIA Form
- Payment of applicable request fees (where applicable)
- Demonstration of a legitimate right of access
Access may be refused where such access:
- Violates the rights of third parties
- Compromises confidentiality or security
- Is prohibited by law
Users may submit PAIA or POPIA requests to the Information Officer at:
dewan@gridlockarmsandoutdoor.co.za
7. POPIA Rights of Data Subjects
Data subjects have the right to:
- Access personal information
- Request correction or deletion
- Object to specific processing activities
- Withdraw consent
- Lodge complaints with the Information Regulator
Requests must be made in writing to the Information Officer.
8. Security Safeguards
Gridlock Outdoor implements reasonable and appropriate security safeguards to:
- Prevent unauthorised access
- Protect the integrity and confidentiality of personal information
- Reduce risk of data loss, theft, or misuse
These safeguards include technical, administrative, and physical controls.
9. Breach Notification
In the event that personal information is accessed or acquired by an unauthorised person, the Information Officer will:
- Notify the Information Regulator, and
- Notify affected data subjects,
as required by section 22 of POPIA.
Notifications will include:
- Nature of the breach
- Possible consequences
- Steps taken or proposed to remedy the breach
- Recommendations for the data subject
10. Information Regulator Contact Details
Data subjects may lodge complaints directly with:
Information Regulator of South Africa
Website: https://www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za
11. Amendments to This Statement
Gridlock Outdoor may update this Statement from time to time.
All amendments will be published on our Website.
Continued use of our Website or services indicates acceptance of the updated Statement.
12. Contact Details
For questions, requests, or complaints relating to PAIA or POPIA, contact:
Information Officer: Dewan den Haan
Email: dewan@gridlockarmsandoutdoor.co.za
Telephone: +27 83 266 8339
Address: 19 Petrel Street, Elspark, Germiston, Gauteng, 1418