Logistics Policy

Gridlock Arms and Outdoor (Pty) Ltd
Effective Date: 19 November 2025

1. Introduction

This Logistics Policy outlines the shipping, handling, dispatch, delivery, and courier procedures
applicable to all purchases made through Gridlock Arms and Outdoor (Pty) Ltd
(“Gridlock Outdoor”, “we”, “our”, or “us”).
This Policy forms part of our Terms & Conditions of Website Use and Online Sales.

By placing an order, Customers acknowledge and accept these logistics terms.

2. Order Processing & Dispatch Timelines

2.1 Standard Processing Times

We aim to process and dispatch orders as follows:

• Orders received before 11:00 AM (Monday–Friday): Processed and dispatched
  the same business day, subject to stock availability and courier capacity.
• Orders received after 11:00 AM: Processed and dispatched on the
  next business day.

2.2 Extended Processing

If additional processing time is required (for example, due to stock delays or verification checks):

• Customers will be notified immediately, and
• Processing will occur within 48 hours, wherever reasonably possible.

No dispatch takes place on weekends or public holidays.

3. Shipping Methods & Delivery Fees

3.1 Free Shipping (EFT Only)

We offer FREE ground shipping on all orders paid using the
Electronic Funds Transfer (EFT) payment method to all major metro areas.

3.2 Flat-Rate Shipping

Orders below R2,000 and shipping to rural/remote areas will incur a flat-rate delivery fee at checkout.

3.3 Exclusions

Free shipping does not apply to:

• PayFast
• Payflex
• Ozow payments

These payment methods incur the standard delivery fees.

3.4 Nationwide Delivery

We deliver across South Africa, including:

• Major cities
• Regional towns
• Rural and remote areas (extended timelines may apply)

4. Courier Partners

We use reputable courier providers, including:

• The Courier Guy / PUDO
• Fastway
• RAM
• Dawn Wing

Courier selection is determined by:

• Delivery location
• Package size and weight
• Service efficiency
• Product fragility or value

5. Delivery Timeframes

5.1 Estimated Delivery Times

Standard delivery durations:

• 2–5 Business Days (major metro areas)
• 3–7 Business Days (regional and remote areas)

These estimates may vary due to:

• Courier network delays
• Weather conditions
• High-volume periods
• Other external factors

5.2 Tracking Information

Customers receive:

• A tracking number; and
• A tracking link (where available).

Customers are responsible for monitoring parcel movement.

6. Packaging & Handling

We take extensive care to ensure that all parcels are packaged safely and securely.
Depending on the product, packaging may include:

• Courier bags
• Bubble wrap
• Cardboard shipping boxes
• Hard protective cases (for optics/electronics)
• Fragile labels
• Void-fill and cushioning
• Custom branded packaging

Packaging methods are selected based on product fragility and transport risk.

7. Delivery & Risk Transfer

7.1 Transfer of Risk

Risk in the Goods transfers to the Customer upon delivery to the Customer’s address
or collection point. In the case of optional shipping insurance, the provisions in Section 8 apply.

7.2 Customer Obligations

Customers must ensure that:

• The delivery address is correct.
• A responsible person is available to receive the parcel.
• Collection from a locker or depot occurs within required timeframes; and
• Tracking is monitored.

Failure to comply may impact courier liability or insurance coverage.

8. Lost, Stolen, or Missing Parcels

Gridlock Outdoor offers optional shipping insurance at checkout. Responsibility for loss
depends on whether the Customer opts in for additional insurance coverage.

8.1 If the Customer Opts In for Additional Courier Insurance

When the Customer selects and pays for insurance:

• The parcel is shipped with the courier’s insurance coverage.
• The courier becomes responsible for loss, theft, or non-delivery according to their
  insurance and liability rules.
• Gridlock Outdoor will:
  • Assist with the claims process.
  • Provide documentation, proof, and liaison; and
  • Support communication until the claim is finalised.

Refunds, replacements, or credits are subject to:

• Courier investigation;
• Courier approval under their insurance policy; and
• Insurance limits and terms.

Gridlock Outdoor will follow the courier’s final determination.

8.2 If the Customer Does NOT Opt In for Additional Insurance

If optional insurance is declined:

• The parcel is shipped uninsured.
• Risk of loss, theft, or damage passes to the Customer once the courier collects the parcel
  from our premises.
• The courier will treat the shipment as uninsured.
• No compensation is payable by the courier or by Gridlock Outdoor.

In such cases, Gridlock Outdoor cannot refund, replace, or credit the Customer. We will still assist
with tracking and communication as a courtesy.

8.3 Courier Investigation Process

All loss or damage cases—insured or uninsured—require a formal courier investigation, including:

• Tracking verification;
• Scanning audits;
• Proof of delivery (POD) review; and
• Route and depot checks.

Gridlock Outdoor cannot issue compensation before the courier completes its investigation.

8.4 Customer Responsibilities Related to Risk

Customers must:

• Provide a safe and accurate delivery address.
• Ensure timely retrieval from lockers or depots; and
• Monitor tracking progress.

Failure to do so may prejudice or void insurance claims.

8.5 Summary for Clarity

9. Damaged Parcels

9.1 Reporting Damages

If a parcel arrives damaged:

• Photograph the parcel before opening.
• Photograph internal contents; and
• Report the issue within 24 hours.

9.2 Assessment

Gridlock Outdoor will:

• Conduct an internal review.
• Liaise with the courier; and
• Provide resolution in accordance with:
  • Courier insurance (if purchased); and
  • The Consumer Protection Act (defective goods).

Late reporting may reduce or void claims.

10. Failed or Returned Deliveries

Parcels may be returned if:

• Delivery attempts fail.
• The address is incorrect; or
• The Customer does not collect from a locker or depot in time.

In such cases:

• Return shipping fees may be charged; and
• Re-delivery will incur additional courier fees, unless the courier is at fault.

11. International Orders

We do not provide automated international checkout.

International Customers must contact us directly for:

• Manual quotes;
• Courier options;
• Customs and import requirements; and
• Estimated delivery timelines.

We reserve the right to decline international shipments.

12. Order Cancellation Before Dispatch

Orders may be cancelled prior to dispatch.

If cancellation is accepted:

• EFT payments will be refunded in full in the form of a coupon that can be used at checkout to purchase substitute product(s); and
• Payment gateway fees (PayFast, Payflex, Ozow) are non-refundable once processed.

After dispatch, cancellation becomes a return (subject to the Returns Policy).

13. Customer Support

For logistics or shipping-related queries, please contact:

Email: info@gridlockarmsandoutdoor.co.za
Telephone: +27 83 266 8339
Information Officer: dewan@gridlockarmsandoutdoor.co.za
Support hours: Monday–Friday, 09:00–17:00

14. Amendments to This Logistics Policy

We may update this Policy at any time. Updates take effect once published on our Website.
Continued use of our services constitutes acceptance of the revised Policy.